The CAMHS Crisis Care Team provides support, advice and guidance to children, young people, families and professionals in crisis
What is the service?
CAMHS Crisis Care team is a dedicated 24/7 crisis telephone line that children, young people, parents, carers and professionals can ring for support and advice on any mental health difficulties; callers will speak directly to a member of the CAMHS Crisis team, who will support them with the crisis. This service is for children and young people under the age of 18 with a Liverpool or Sefton GP.
Anyone calling from outside of this area will be signposted to the relevant team.
What does the Liverpool CAMHS Crisis Care Team offer?
We offer a number of same-day or next-day emergency appointments for those young people whose mental health needs to be assessed quickly but do not need to attend the Emergency Department (ED) for a medical review.
If a young person attends the ED in a mental health crisis at either Alder Hey or Ormskirk Hospital, a member of the Crisis Team will be contacted for advice on how they can be supported, this may include a referral to the community CAMHS team, an assessment by our team in ED or an admission to hospital.
If the young person is aged 16 and over and requires a mental health review, then they would need to attend their local adult Emergency Department, where our colleagues in MerseyCare will support them.
Any young person admitted to Alder Hey or Ormskirk Hospital due to mental health-related concerns will be seen by a member of the Crisis Team for an assessment of their mental health; we will work together with the young person and their parents/carers to facilitate a safe discharge home. This may include liaising with other services, such as community CAMHS or social care, to ensure the correct support is in place prior to them going home.
If a young person needs more intensive support, we can offer a package of care that includes seeing them in their own home multiple times a week – this is offered by our Intensive Support and Home Treatment team. As part of this intervention, we will work with all the people involved with the young person, including parents/carers/professionals and support systems.
Do you have drop-in facilities?
There are currently no drop-in facilities at Alder Hey, but same-day or next-day appointments are facilitated under certain circumstances.
The CAMHS Crisis Care service is available 24 hours a day, 7 days a week, and we can be contacted at either of the numbers below:
CAMHS Crisis Line: 0808 196 3550 or 0151 293 3577
Do you take referrals directly from children/young people, parents/carers?
CAMHS accepts self-referrals and referrals made by professionals, which can be made using the online referral form.
Our admin team can be contacted on 0151 282 4911
Where are we based?
Our main base is the New Catkin Building in Alder Hey, although we do offer appointments at other locations in the community, as well as Ormskirk Hospital.
Crisis Care Team
Catkin Building
Eaton Road
Liverpool
L12 2AP